Getting our container delivered, and getting paid fairly for the trouble

Hi, I am Munim Moiz, the authorized contact on order #600687425 (account holder: Haseeb Moiz). I am confirming in writing my phone call today, July 8, 2026 at 2:21 PM, with your representative Ian, because I was told these details could not be provided in writing.

On that call, PODS stated the following:
- Container 18884VX had been lost. I was verbally assured the contents are not damaged; no inspection was described, I cannot verify that statement, and all rights regarding the condition of the contents are reserved until delivery and inspection.
- The container may now arrive around July 13, with delivery around July 14. My online account still shows July 24, 2026.
- PODS offered $100, and said anything further requires escalation to Customer Advisory.

For accuracy of the record:
1. Neither I nor the account holder requested any change to the delivery date. The email titled "As you requested" is incorrect. Our delivery was confirmed for July 10, 2026, and PODS's own revised order confirmation (Quote 405866574) records in the driver notes that we asked for an earlier delivery. Please correct your records to reflect that this change was carrier-initiated.
2. We do not accept July 24 as a delivery date. Both account users are out of state July 15 through July 27; a delivery attempted in that window cannot be received, and any fee or storage charge arising from it would result from the carrier-initiated delay.
3. Please confirm in writing that: (a) the pending $234.45 redelivery charge, now showing a July 23 date, will not be charged; (b) the $75 service fee in the "ACTION REQUIRED" email will not be applied and no card hold will be placed on July 9; and (c) no promotional-rate recalculation, additional rental month, or storage fee will be charged as a result of this delay.
4. Regarding the $100: we decline it as a final resolution. If PODS applies it as an unconditional goodwill credit, we accept it only on the express understanding that it does not settle, release, or waive any claim relating to this order.
5. Please state in writing the reason for the delay, the container's current location and last scan date, and preserve all records relating to this order, including call recordings, case notes, container scan history, and dispatch records.

This message is written notice of claim under the rental agreement. Nothing in it accepts the revised delivery date, waives any right or claim, or settles any dispute; all rights and remedies under the rental agreement and applicable law are expressly reserved. If any part of this summary is inaccurate, please correct it in writing within 48 hours; otherwise we will rely on it.

Munim Moiz, authorized contact for Haseeb Moiz (account holder)

This is our formal demand and notice of claim regarding order #600687425, customer #203973434, container 18884VX, under the Services Agreement accepted June 25, 2026. I am Munim Moiz, the authorized contact, writing on behalf of the account holder, my brother Haseeb Moiz.

The facts, per your own documents. PODS collected our fully loaded container in Brooklyn on June 27 and committed in writing to deliver it to our Cleveland residence on July 10 (original Order Confirmation; re-confirmed by your July 8 "ACTION REQUIRED: Confirm your delivery" email, which we confirmed). On a 2:21 PM call on July 8, your representative Ian told us the container had been LOST, estimated delivery around July 14, offered $100, and declined to put any of this in writing. Your portal now shows July 24.

Your written record is false and requires correction. Your July 8 change notice states the order was updated "As you requested." Neither of us requested any change. Your own driver note in the revised confirmation records the opposite: "cx request an early delivery if possible." The change was made unilaterally by PODS after PODS lost the container. Misplacing a container within PODS's own network is not a circumstance beyond PODS's reasonable control.

What we require, as a single package, in writing, by end of day Thursday, July 10:

1. Delivery on or before July 14, 2026, confirmed in the MyPODS system and by email. A verbal date is not a commitment. We are unavailable July 15-27; a delivery attempted then will fail, and any resulting fee will be disputed.

2. Waiver of the $234.45 redelivery fee scheduled for July 23, and of any missed-delivery fee or card hold prior to actual delivery. Any such fee charged will be disputed with the card issuer under 12 CFR 1026.13 as a charge for services not rendered.

3. Written confirmation that no promotion reversal, additional rent, or storage charge will be assessed as a result of this PODS-caused delay.

4. Written correction of the July 8 "as you requested" notice, confirming the change was initiated by PODS for operational reasons and that the customer had requested earlier delivery.

5. Displacement compensation of $75 per day, from July 10 until actual delivery, consistent with PODS's own goodwill practice: $300 if you deliver July 14; $1,050 at your currently scheduled July 24. We have deliberately minimized our interim costs; this figure compensates the service failure and displacement itself and is not a refund of any transportation or storage charge.

6. So we can understand what happened, please also provide in writing: (a) the date, time, and facility of container 18884VX's last physical scan before July 8; (b) the date PODS first determined the container was misrouted or could not be located; (c) whether that determination predates the July 8 "ACTION REQUIRED: Confirm your delivery" email that still confirmed July 10 and referenced a $75 fee and a card hold; and (d) if so, why no notice was given before we were asked to confirm, and pre-authorize charges for, a delivery PODS knew it could not make. Please treat the container scan history and the send logs for both July 8 emails as within the records-preservation request above.

The $100 offered by phone, about $7 a day for losing everything we own, is not a resolution of this matter. Consistent with my earlier message, I accept it only as an unconditional partial goodwill credit that settles or waives nothing; it does not resolve any part of this claim, and I require the full package above. All rights are reserved under the Services Agreement, the Florida Deceptive and Unfair Trade Practices Act, and the Ohio Consumer Sales Practices Act.

Absent a written response meeting the above by end of day Thursday, July 10, we will file a complaint with the Better Business Bureau and, if necessary, refer the matter to the Ohio Attorney General.

Munim Moiz, authorized contact, for Haseeb Moiz (account holder)

The company solicited our confirmation of, and pre-authorized charges for, a delivery it already knew it could not perform, then told us in writing that the resulting two-week change was "as you requested."

We moved our household from Brooklyn to Cleveland (Order #600687425; the account is in my brother Haseeb Moiz's name and I am the authorized contact). PODS picked up our loaded container on June 27 and committed in writing to deliver it on July 10. Its own July 8 email still confirmed July 10, and we confirmed.

That same day a PODS representative told us by phone that the container had been LOST. He offered $100, refused to provide anything in writing, and refused to document the reason for the delay. The portal now shows July 24. PODS then sent a written change notice stating the order was updated "As you requested." That is false. PODS's own revised confirmation contains its driver note recording that we asked for an EARLIER delivery. PODS changed the date unilaterally after losing our container, then papered its file to make the change look customer-requested.

Everything we own is in that container. We are camping in an empty apartment on an air mattress and have kept interim costs to a minimum. We are unavailable July 15-27, so the July 24 date will fail. Despite this, PODS still intends to charge a $234.45 redelivery fee for the delivery it failed to make.

Desired resolution: (1) delivery on or before July 14, confirmed in writing; (2) waiver of the $234.45 redelivery fee and any missed-delivery fee or card hold before actual delivery; (3) written confirmation that no promotion reversal, added rent, or storage charge will result from PODS's delay; (4) written correction of the false "as you requested" notice; (5) displacement compensation of $75 per day from July 10 until actual delivery. We are not seeking a refund of transportation charges; we are seeking compensation for the service failure itself, resolved as a single package.

PODS accepted payment under a $3,051.15 moving order, promised and re-confirmed in writing a July 10 delivery of our household goods, then admitted by phone on July 8 that it had lost our loaded container, moved delivery to July 24 without our consent, and refused to document any of it. I believe this violates the Ohio Consumer Sales Practices Act (R.C. 1345.02).

Three practices: (1) A false written record: PODS's July 8 notice says the order was updated "As you requested," when no change was requested and its own driver note records we asked for an EARLIER delivery. (2) Promising delivery without reasonable measures to perform it: PODS confirmed July 10 as late as July 8 while, by its own admission, it could not locate the container (OAC 109:4-3-09(A)(1)). (3) Charging for the failed service: a $234.45 redelivery fee for a delivery it failed to make, plus warned further charges from its own delay.

The delay has left our household without mattresses, bedding, clothing, or cookware; we are sleeping on an air mattress and have kept costs to a minimum. PODS's only offer is $100, verbal, with a refusal to put anything in writing.

Resolution sought: delivery by July 14 confirmed in writing; waiver of the $234.45 redelivery fee and related fees; written assurance of no promotion-reversal or added storage charges; written correction of the false record; and displacement compensation of $75 per day from July 10 until actual delivery. We are not seeking a refund of transportation charges.